Support
We're a small team and we read everything.
Need help, found a bug, or have a question? Email us at hello@punchsocial.co and we'll get back to you. For anything urgent involving safety or a person at risk, please also use the in-app report tools so it reaches our moderation queue right away.
Frequently asked questions
How do I create an account?
Download PUNCH, open it, and sign up with your phone number, Google, or Apple. You'll pick a handle and display name, and you're in. The feed is chronological by default — every algorithmic and AI feature is opt-in.
How do I delete my account?
In the app, go to Settings → Privacy & Security → Delete Account and confirm. Your account, posts, and messages are deleted. Data is held in a soft-deleted state for 30 days (as required by GDPR) and then permanently purged.
How do I report content or someone?
Tap the menu on any post, profile, or message and choose Report, then pick a reason. Reports go to our moderation queue and are reviewed by a human within 24 hours. You can also block or mute anyone at any time.
Is my data secure?
Yes. Direct messages are encrypted and we can't read them, we don't sell your data, and we don't train AI on your content. See our Privacy Policy for the full detail.
How does PUNCH make money?
With an optional subscription and creator tools — not by selling your attention to advertisers. The core app is fully usable for free.
Who can I contact for press or partnerships?
Email hello@punchsocial.co with "Press" in the subject and we'll route it to the right person.