Support
We're a small team and we read everything.
Need help, found a bug, or have a question? Email us at hello@punchsocial.co and we'll get back to you. For anything urgent involving safety or a person at risk, please also use the in-app report tools so it reaches our safety team right away.
Remove an intimate image shared without your consent
If an intimate image or video of you was posted on PUNCH without your consent, you can ask us to take it down. You do not need an account, a lawyer, or proof beyond the link to the post. The same rules apply to everyone, and removal requests are acted on within 48 hours.
How to ask: tap the menu on the post and choose Report, then pick "Intimate image shared without consent" — or email hello@punchsocial.co with a link to the post and a note that you did not consent. You do not need to explain why, and you will not be asked to confront the person who posted it.
What happens next: a person on our team reviews your request. When it is upheld, the reported post is removed — and so are identical copies of the same image or video that we know about, not just the one you linked. Your request is tracked against a 48-hour removal clock from the moment it arrives, and overdue requests are shown to the team first. This process is how PUNCH meets its obligations under the TAKE IT DOWN Act.
If someone is threatening to share an image, or you feel unsafe, local resources can help too — in the US, the Cyber Civil Rights Initiative hotline is 1-844-878-2274.
Frequently asked questions
How do I create an account?
Download PUNCH, open it, and sign up with your phone number, Google, or Apple. You'll pick a handle and display name, and you're in. The feed is chronological by default — every algorithmic and AI feature is opt-in.
How do I delete my account?
In the app, go to Settings → Account → Delete account and confirm. This cannot be undone. Your profile, posts and comments are removed right away, and 28 days later the account and your photos are permanently purged. Messages you sent stay in the inboxes of the people you sent them to, the same as email. Our privacy policy lists what our service providers (such as video processing) retain and for how long.
How do I report content or someone?
Tap the menu on any post, profile, or message and choose Report, then pick a reason. Reports go to our safety team and are reviewed by a human within 24 hours. You can also block or mute anyone at any time.
Is my data secure?
Yes. You get Encrypted DMs, we don't sell your data, and we don't train AI on your content. See our Privacy Policy for the full detail.
How does PUNCH make money?
With an optional subscription and creator tools — not by selling your attention to advertisers. The core app is fully usable for free.
Who can I contact for press or partnerships?
Email hello@punchsocial.co with "Press" in the subject and we'll route it to the right person.